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Once you have placed your online order, it will be dispatched via one of the following companies, Parcel Force, TNT, or UK Mail. This allows us to dispatch your replacement parts/boiler spares via a same day/next day delivery service provided by one of the above, allowing for tracking of your goods from dispatch to delivery.

Call Center Heat Team

Our experienced spares staff have over 150 years combined industry experience and are waiting to process your order.

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Heating Replacement Parts Terms & Conditions



This agreement applies as between you, the User of this Website and Heating Replacement Parts, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon you receiving a confirmation of order email indicating that your order has been fulfilled and is on its way to you.

  1. Definitions and Interpretation
    In this Agreement the following terms shall have the following meanings:



    means any third party responsible for transporting purchased Goods from our premises to customers;

    " Content "

    means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;


    means any products that Heating Replacement Parts advertises and / or makes available for sale through this Website;

    " Heating Replacement Parts "

    means Heating Replacement Parts, 20 Baynes Place, (Off Cromar Way), Waterhouse Business Park, Chelmsford, Essex, CM1 2QX

    " Service "

    means collectively any online facilities, tools, services or information that Heating Replacement Parts makes available through the Website either now or in the future;

    "Payment Information"

    means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

    "Purchase Information"

    means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;



    " System "

    means any online communications infrastructure that Heating Replacement Parts makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

    "User" / "Users"

    means any third party that accesses the Website and is not employed by Heating Replacement Parts and acting in the course of their employment; and


    means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  3. Age Restrictions
  4. Persons under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by the person ordering the goods and the credit/debit card used must belong to the order placer.

  5. Business Customers
  6. These Terms and Conditions apply to customers buying goods in the course of business.

  7. International Customers
  8. If Goods are being ordered from outside Heating Replacement Parts' country of residence, import duties and taxes may be incurred once your Goods reach their destination. Heating Replacement Parts is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Heating Replacement Parts cannot guarantee that the packaging of your Goods will be free of signs of tampering.

  9. Intellectual Property
    1. This website and its content is copyright of Direct Heating Plumbing Merchants Limited / HCDS Limited - © [2011]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
    2. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
    7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    8. You may not create a link to this website from another website or document without prior written consent.
    9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  10. Service Access
    1. While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
    2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  11. Visitor Material and Conduct
    1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
    2. You are prohibited from posting or transmitting to or from this Website any material:
    3. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    4. for which you have not obtained all necessary licenses and/or approvals;
    5. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    6. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    7. You may not misuse the Website (including, without limitation, by hacking).
    8. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
  12. Links to Other Websites
  13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Heating Replacement Parts or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

  14. Links to this Website
  15. Those wishing to place a link to this Website on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Heating Replacement Parts. To find out more please contact us by email at or by post Heating Replacement Parts, 20 Baynes Place, (Off Cromar Way), Waterhouse Business Park, Chelmsford, Essex, CM1 2QX

  16. Use of Communications Facilities
    1. When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
    2. You must not use obscene or vulgar language;
    3. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
    4. You must not submit Content that is intended to promote or incite violence;
    5. It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
    6. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
    7. You must not impersonate other people, particularly employees and representatives of Heating Replacement Parts or our affiliates; and
    8. You must not use our System for unauthorised mass-communication such as "spam" or "junk mail".
    9. You acknowledge that Heating Replacement Parts reserves the right to monitor any and all communications made to us or using our System.
    10. You acknowledge that Heating Replacement Parts may retain copies of any and all communications made to us or using our System.
    11. You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.



  17. Goods, Pricing and Availability
    1. Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Heating Replacement Parts correspond to the actual Goods, Heating Replacement Parts is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
    2. Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
    3. Heating Replacement Parts does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.
    4. All pricing information on the Website is correct at the time of going online. Heating Replacement Parts reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.
    5. In the event that prices are changed during the period between an order being placed for Goods and Heating Replacement Parts processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
    6. All prices on the Website do not include VAT.
  18. Delivery
    1. Heating Replacement Parts will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
    2. If Heating Replacement Parts receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
    3. You may receive SMS text messages or emails from our third party couriers regarding delivery of your order, please follow any instructions that these messages may contain to expedite delivery of your order.
  19. Returns Policy
  20. Heating Replacement Parts aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

    • 13.1 The Customer may only return product(s) to Heating Replacement Parts for a refund or credit with the prior consent of Heating Replacement Parts. A returns reference must be obtained by emailing and provide the original order number and invoice reference number.
    • 13.2 Return must be made within 30 days of the date of delivery; as stated in these terms and conditions and as read and accepted by the customer at the point of order. For the sake of clarity, delivery date will be taken to mean the courier confirmed delivery date.
    • 13.3 Products must be returned to Heating Replacement Parts in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. The customer must state the relevant Heating Replacement Parts returns reference and invoice details enclosing it with the returned product.
    • 13.4 Where specific instructions appear in this web site or with any product regarding its return to Heating Replacement Parts, the customer must follow such instructions as outlined above.
    • 13.5 If the customer does not quote invoice details or the Heating Replacement Parts return reference, as provided via email, the credit will be based upon the lowest sales price.
    • 13.6 For products returned due to customer error or no longer required and returned in accordance with 13.1 – 13.3 above a re-stocking charge of 35% of the invoice value will be applied.
    • 13.7 Where the customer returns products to Heating Replacement Parts not in accordance with 13.1 – 13.3 above (for example, after 30-days from the date of despatch or in an unfit state for immediate resale) Heating Replacement Parts will refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing returned item(s) (subject to a minimum 35% of the invoice value).
    • 13.8 This returns policy excludes Printed Circuit Boards, non-catalogue products and specially manufactured products. These item(s) are non-returnable.
    • 13.9 All products are returned to Heating Replacement Parts at cost to the customer and at the customer's risk. Heating Replacement Parts accepts no liability for any loss of or damage to any item(s) returned to them.
      Products to be returned to Heating Replacement Parts should be adequately packaged and despatched freight prepaid, clearly labelled to:

      Heating Replacement Parts, 20 Baynes Place, (Off Cromar Way), Waterhouse Business Park, Chelmsford, Essex, CM1 2QX
  21. Privacy
  22. Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

  23. Disclaimers
    1. Heating Replacement Parts makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
    2. No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
    3. No part of this Website is intended to constitute a contractual offer capable of acceptance.
    4. Whilst Heating Replacement Parts uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
  24. Changes to the Service and these Terms and Conditions
  25. Heating Replacement Parts reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Heating Replacement Parts is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

  26. Availability of the Website
    1. The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compati bility and satisfactory quality.
    2. Heating Replacement Parts accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
  27. Limitation of Liability
    1. To the maximum extent permitted by law, Heating Replacement Parts accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
    2. Nothing in these Terms and Conditions excludes or restricts Heating Replacement Parts' liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
    3. Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
  28. No Waiver
  29. In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  30. Previous Terms and Conditions
  31. In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  32. Third Party Rights
  33. Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Heating Replacement Parts.

  34. Communications
    1. All notices / communications shall be given to us either by post to our Premises (see address above) or by email to . Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
    2. Heating Replacement Parts may from time to time send you information about our products and/or services.
  35. Law and Jurisdiction
  36. These Terms and Conditions and the relationship between you and Heating Replacement Parts shall be governed by and construed in accordance with the Law of England and Wales and Heating Replacement Parts and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales .